Payment failed
Your payment didn’t go through. You can retry now, and you won’t be charged twice.
Error: [default error]
Retry payment (Primary)
Try your payment again now. If the issue was temporary, this usually completes your enrollment right away. Button: Retry payment. Icon: fa-solid fa-rotate-right
Update payment details
If your card details changed or your bank declined the charge, update your payment method and then retry. Link: Update payment details. Icon: fa-solid fa-credit-card
Need help fast
If you keep seeing an error, contact support with your email and the time of the attempt so we can check what happened. Icon: fa-solid fa-circle-question
Troubleshooting steps
Verify card details
Double-check the card number, expiry date, and CVV. Make sure the billing address and ZIP/postcode match what your bank has on file.
Try a different payment method
Use another card, or switch to a different payment option if available. Some banks block certain online payments, and a different method often works right away.
Check bank approval
If your bank is asking for a confirmation or a one-time code, approve it and then try again. A pending verification can cause the payment to fail.
Retry on a stable connection
A dropped connection can interrupt checkout. Refresh the page, use a reliable network, and try once more to avoid timeouts during payment processing.
Support by email
Email support
support@[SAMPLE TEXT].com
Copied. Paste into your email and send to support. We usually reply within 1 business day.
Security and next steps
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Your failed attempt was not charged; your order is securely held, and we’ll notify you as soon as payment is confirmed or we need anything from you.
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Billing and orders
Account billing page
Order history
Help and support
Help Center
Contact support
Policies and response time
Policies
Typical support response time: within 1 business day